 Delivery
info
At Shangrila, every delivery person is
not only uniformed and courteous but has been specially trained to deliver your gifts by
hand.
All confirmed orders will be delivered
on the date specified. In case of non-delivery of order on the specified date, we will
refund the full amount and you need not look for the fine print. However, there are
certain important points that you must bear in mind while ordering. Please ensure that the address is complete with
landmarks to locate it easily, the telephone # is correct and the telephone is in working
order, and the recipient is available. Without
this info, we will be greatly handicapped in servicing you.
We shall deliver your gifts as ordered
during the course of the day, and for obvious reasons we cannot undertake FIXED TIME
delivery orders unless explicitly agreed upon earlier.
SPECIAL DELIVERY: We undertake to
deliver at midnight and early morning (before the normal working hours) for an additional
charge and explicit agreement in advance on a case to case basis.
For further details regarding delivery,
please read our Terms & Conditions.
Confirmation
of delivery :
All orders received and confirmed by us
through return e-mail shall be delivered as per requirement or as close as possible (See
Terms & Conditions). A signed proof of delivery will be furnished only in case of a
specific claim of non-delivery.
Quality of our products:
We believe in Customer Delight. All flower orders executed by us are as per
Interflora standards and covered by our Guarantee. Other products delivered by us are of
the highest standard and are procured from the best places. Our vendors are chosen after a
careful study of their quality and consistency. We do not compromise on quality and do not
cut corners. We deal with organizations of
established reputation and high market standing.
Will
the product match that which is shown?
Arranging flowers is an art. It is not merely copying but creating and
re-creating with personal genius and ingenuity. Therefore,
there is bound to be slight difference in the recreation of the flower arrangement
depicted. However, you may kindly be assured
that the difference is minimal. It is not a
difference of degree and not of kind in re-creating the replica, that too because of
personalized floral skills that vary from person to person.
At all times, our endeavor is to deliver items of the highest quality closest as
possible to your order and to the FULL retail value.
While ordering flowers please do bear
in mind that flowers are seasonal and will often depend on where you are sending the order
to and the time of the year.
Can I
choose the flowers & colors?
The arrangement you select from our
catalogue typically dictates the types of flowers used. If you have any particular colour
preferences (for example red roses or pastel shades), please fill it in the order form
along with a second preference enabling us to meet your needs.
How
soon can you deliver?
We believe our strength lies in our
speed of response. We can deliver same day
orders also. However, please do keep in mind factors such as time-difference, holidays,
Sundays, etc. All orders received will be confirmed by return e-mail and an order once
confirmed will be delivered as required.
What if
I do not have the recipient’s complete address and telephone no.?
All orders must have a complete &
detailed postal address, correct and working telephone no.
In case of wrong or incomplete address/ telephone #, where an abortive delivery
attempt is made, NO REFUND can be made in view of the perishable/hygienic nature of the
product.
Cancellations:
Orders once received and confirmed by
us cannot be cancelled, because the system automatically generates the order to the
station concerned and it is a logistical problem to cancel these orders.
Nonetheless, we firmly believe in
customer satisfaction and are focussed to customer delight. We will try to accommodate your request for
cancellation subject to logistic & system possibility.
In case of cancellation (wherever possible), we shall charge you the communication
costs.
A separate e-mail may be sent to us in
case of cancellation as soon as possible enabling us to retrieve/ retrans.
Contact
us:
E-mail: zahid@shangrilagifts.com
Contact Person: Zahid Quadri
Address: Shangrila Gifts – 31, Balaji Enclave, Transport Road,
Karkhana, Secunderabad 500 009, AP, India.
Phone: 91 40 7813755
Fax : 91 40
7721721
Mobile: 91 40 98490 03206
(after hours, urgent communication only) |
